If sign-in works, then have the user click the Update credentials button on the Application Tile in the Apps section of My Apps to update them to the latest known working username and password. Have the user first try to sign in to the application website directly with the credentials stored for them. To resolve this issue, first try these things: Credentials are filled in and submitted, but the page indicates the credentials are incorrect You can send the vendor to the Listing your application in the Azure Active Directory application gallery to get them started. If you are in contact with this application’s vendor, send them our way so Microsoft can work with them to natively integrate their application with Azure Active Directory. In the case when one of these integrations does not work correctly, open a support case so it can be fixed as quickly as possible. While Microsoft has technologies to automatically detect when integrations break, it might not be possible to find the issues right away, or the issues take some time to fix. Fortunately, in many instances, Microsoft can work with application vendors to rapidly resolve these issues.
PASSWORDBOX EXTENSION PASSWORD
This problem typically happens if the application vendor has changed their sign-in page recently to add a field, changed an identifier used for detecting the username and password fields, or modified how the sign-in experience works for their application. Credentials are filled in, but the extension does not submit them To learn more, see Assign a user or group to an app. Make sure the user is assigned to the app. To learn more, see Configure password-based single sign-on. Make sure password-based single sign-on is configured.
To learn more, see Plan an Azure Active Directory My Apps deployment. Make sure the browser extension is installed. To learn about using My Apps from an end-user perspective, see My Apps portal help. The extension downloads automatically when you select an app that's configured for password-based SSO. To use password-based single sign-on (SSO) in My Apps, the browser extension must be installed.
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